Privacy Policy

Effective Date: Aug. 1,2025
Governing Law: British Columbia, Canada

Rooted Systems (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with us on social media.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Purchase Information: Billing/shipping address, payment details (processed securely via third-party payment processors)
Communications: Messages sent through our website forms, email, or social media channels
Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Respond to inquiries and provide customer support
Send updates, promotions, and product information (only with your consent)
Improve our website, products, and services
Comply with legal and regulatory requirements

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us at support@rootedsystems.com.

4. Sharing Your Information

We will never sell your personal information. We may share it only with:

Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers)
Legal Requirements: If required by law or to protect our legal rights

5. Cookies & Analytics
Our website uses cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings, but some features may not work properly.

6. Data Storage & Security

Your personal information is stored securely in Canada or in trusted cloud services with appropriate safeguards. We take reasonable measures to protect it from unauthorized access, use, or disclosure.

7. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

Access the personal information we hold about you
Request corrections to your personal information
Withdraw consent for certain uses

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Rooted Systems
Email: support@rootedsystems.com
Location: North Vancouver, BC, Canada